Desktop Support Specialist

Overview We are seeking an experienced Desktop Support Technician to provide hands-on technical support for end users in a Microsoft-based environment. This role is responsible for hardware and software support, workstation deployments, troubleshooting, user training, and technology-related project work. The ideal candidate possesses strong technical knowledge, exceptional customer service skills, and the ability to support employees at all levels of the organization.

Key Responsibilities End User Support Provide onsite and remote support for desktop computers, laptops, printers, mobile devices, and peripheral equipment.

Troubleshoot and resolve hardware, software, operating system, and connectivity issues in a timely manner.

Support Microsoft Windows 11 environments and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.

Diagnose and repair PC hardware issues and coordinate hardware replacements when necessary.

Document incidents, service requests, and solutions within the organization's ticketing system.

Technology Deployment & Administration Deploy, configure, and support desktops, laptops, mobile devices, and related technology equipment.

Perform software installations, upgrades, patching, and system updates.

Assist with workstation imaging, equipment setup, and lifecycle management initiatives.

Support office technology infrastructure, including cabling, workstation installations, and peripheral connectivity.

Maintain knowledge of emerging technologies and recommend improvements to enhance end-user productivity.

Customer Service & Collaboration Deliver exceptional customer service while meeting service-level commitments and project deadlines.

Build strong working relationships with business partners, vendors, and employees across all levels of the organization.

Communicate technical concepts effectively to non-technical users.

Collaborate with internal teams to resolve technical issues and share support best practices.

Provide technical guidance and support during small technology projects and office technology initiatives.

Troubleshooting & Problem Resolution Analyze, troubleshoot, and resolve complex technical issues affecting end-user computing environments.

Perform root cause analysis and implement corrective actions to prevent recurring issues.

Support hardware repairs, software troubleshooting, user account issues, and device-related incidents.

Monitor and maintain the stability, security, and performance of end-user systems.

Required Qualifications 3+ years of experience in desktop support, technical support, or IT support environments.

Strong knowledge of Microsoft Windows 11 and Microsoft 365 applications.

Experience with PC hardware deployment, troubleshooting, repair, and replacement.

Proven ability to diagnose and resolve hardware, software, and connectivity issues.

Excellent customer service, communication, and interpersonal skills.

Strong analytical, troubleshooting, and problem-solving abilities.

Ability to manage multiple priorities while meeting deadlines.

Experience supporting users in a professional business environment.

Preferred Qualifications Experience supporting enterprise desktop environments.

Familiarity with endpoint deployment and device lifecycle management.

Understanding of current and emerging workplace technologies.

Experience assisting with small-scale IT projects and technology implementations.

Physical Requirements Ability to lift and move computer equipment weighing up to 40 pounds.

Ability to perform physical installation tasks, including stooping, kneeling, crawling, reaching, and running cabling when required.

Key Skills Desktop Support Windows 11

Microsoft 365

Outlook, Teams, Share Point Hardware  Repair Software Troubleshooting Device DeploymentPC Imaging Customer Service Technical Support Incident ResolutionIT Project Coordination End-User Support Problem Solving Technology Deployment Job Type & Location This is a Contract position based out of Gulfport, MS.Pay and Benefits The pay range for this position is $22.00 - $26.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or…