Desktop Support Specialist

We are seeking an experienced Desktop Support Technician to provide hands‑on technical support for end users in a Microsoft‑based environment. This role is responsible for hardware and software support, workstation deployments, troubleshooting, user training, and technology‑related project work. The ideal candidate possesses strong technical knowledge, exceptional customer service skills, and the ability to support employees at all levels of the organization.

• Provide onsite and remote support for desktop computers, laptops, printers, mobile devices, and peripheral equipment.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues in a timely manner.
• Support Microsoft Windows 11 environments and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Diagnose and repair PC hardware issues and coordinate hardware replacements when necessary.
• Document incidents, service requests, and solutions within the organization's ticketing system.

• Deploy, configure, and support desktops, laptops, mobile devices, and related technology equipment.
• Perform software installations, upgrades, patching, and system updates.
• Assist with workstation imaging, equipment setup, and lifecycle management initiatives.
• Support office technology infrastructure, including cabling, workstation installations, and peripheral connectivity.
• Maintain knowledge of emerging technologies and recommend improvements to enhance end‑user productivity.

• Deliver exceptional customer service while meeting service‑level commitments and project deadlines.
• Build strong working relationships with business partners, vendors, and employees across all levels of the organization.
• Communicate technical concepts effectively to non‑technical users.
• Collaborate with internal teams to resolve technical issues and share support best practices.
• Provide technical guidance and support during small technology projects and office technology initiatives.

• Analyze, troubleshoot, and resolve complex technical issues affecting end‑user computing environments.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.
• Support hardware repairs, software troubleshooting, user account issues, and device‑related incidents.
• Monitor and maintain the stability, security, and performance of end‑user systems.

• 3+ years of experience in desktop support, technical support, or IT support environments.
• Strong knowledge of Microsoft Windows 11 and Microsoft 365 applications.
• Experience with PC hardware deployment, troubleshooting, repair, and replacement.
• Proven ability to diagnose and resolve hardware, software, and connectivity issues.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical, troubleshooting, and problem‑solving abilities.
• Ability to manage multiple priorities while meeting deadlines.
• Experience supporting users in a professional business environment.

• Experience supporting enterprise desktop environments.
• Familiarity with endpoint deployment and device lifecycle management.
• Understanding of current and emerging workplace technologies.
• Experience assisting with small‑scale IT projects and technology implementations.

• Ability to lift and move computer equipment weighing up to 40 pounds.
• Ability to perform physical installation tasks, including stooping, kneeling, crawling, reaching, and running cabling when required.

• Desktop Support
• Windows 11
• Microsoft 365
• Outlook, Teams, Share Point
• Hardware Repair
• Software Troubleshooting
• Device…