Director of Sales and Services

Seaway Admin
13083-A Seaway Road
Gulfport, MS 39503, USA

Keesler Federal team members enjoy competitive compensation and a comprehensive benefits package, which may include:

Medical, dental, and vision insurance

Section 125 Flexible Spending Accounts (Health Care and Dependent Care)

Employee and dependent life insurance

401(k) retirement plan with a 100% match on the first 5% of employee contributions

Paid time off and leave benefits

Short-term and long-term disability coverage

Some benefits may require employee contributions. Eligibility and coverage details are provided during the onboarding process.

Applicants must be legally authorized to work in the United States. Work visa sponsorship is not available.

The Director of Sales & Service is responsible for developing, leading, and sustaining a retail sales and service strategy that elevates member experience, deepens relationships, and drives revenue growth across all retail delivery channels. This role oversees the design and execution of the retail sales, service, coaching, and performance frameworks, ensuring alignment with organizational goals, operational excellence, and the member value proposition.

The Director partners closely with Branch Operations, Contact Center, Lending, Digital, Centralized Operations, Marketing, and HR to embed a consistent and high-performing sales and service culture across Retail Operations.

Directly supervises sales & service staff members within the scope of responsibility. Responsibilities include, but are not limited to, training, assigning and directing work, evaluations, coaching, counseling, interviewing process, and recognition of team members.

• Serves as the "champion" of our internal sales and service program.
• Leads the creation and execution of a Sales & Service strategy that supports organizational growth, member experience targets, and operational performance goals.
• Establishes retail sales and service standards and coaching frameworks across all member-facing channels.
• Chairs or co-chairs Sales & Service governance councils, working groups, and quarterly business reviews with executive and VP-level leaders.
• Oversees enterprise performance dashboards, KPIs, and analytics tied to sales effectiveness, service quality, member engagement, onboarding success, and channel performance.
• Directs the design and delivery of comprehensive training programs for sales, service, coaching, discovery, and consultative conversations.
• Develops strategic sales initiatives that support loan, deposit, and membership growth goals across all channels including branches, call center, outbound, and digital.
• Designs and oversees contests, campaigns, incentive structures, recognition programs, and performance accelerators aligned with institutional objectives
• Ensures sales and service practices align with compliance, risk management, BSA/OFAC requirements, and internal policies.
• Leads a team of managers, trainers, and specialists responsible for equipping leaders across the retail network with coaching tools and performance insights.
• Implements sales and service training strategies for use by our team members.
• Provides ongoing support for sales and service operations across all Retail channels, including call center, branches, and back-office functions.
• Measures the effectiveness of sales and service strategies through key performance indicators.
• Oversees routine visits with team members regarding sales and service throughout Retail Operations.
• Acts as the liaison between Keesler Federal and ancillary product vendors from a Sales & Service training perspective.
• Facilitates meetings to develop and improve service commitment to members and team members and is responsible for executing Service Commitments across the organization.
• Develops credibility by acting as a role model, providing leadership, and coaching staff toward achieving their goals.
• Responsible for compliance with all Federal regulations including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)

• Any other assigned duties.

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