Lead, Retail, Retail Associate​/ Customer Service

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Full Time Sales Gulfport, MS, US

3 days ago Requisition

Salary Range: $14.00 To $14.00 Hourly

Status: Non-Exempt

To ensure the efficient and cost-effective operation of the DGR through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

Under the direct supervision of the Team Leader Coach and ATL is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

• Ensures world-class customer service.
• Opens and closes DGR as required including assigning POS drawers, providing change for cashiers.
• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required.
• Performs assigned duties within the framework ofour Guiding Principles:
  • We are committed to providing world-class customer serviceto all ofourcustomers.
  • We are committed to a clean,neat, and organized store. The image of thestore reflects
    
    Goodwill, the manager/TLC, and theteam.
  • Donors should begreetedin 10seconds.
  • We are committed to a fullstore with full inventory.
  • Every time we touch a donation,something good should happen toit.
  • All donations should be processed within 24hours.
  • If you have a pile, you have aproblem.
  • Hard goods should bepriorityprocessed.
  • Material handling equipment is for moving donations,not storage.
  • Don’t fall in love with your donations…rotation is criticaltosuccess.
  • Donor Value should increase.
  • Profits should increase.
• May beaskedto participate in activities outside of Goodwill.
• Attends in-service and related training as assigned
• Performs other duties as assigned

• High school diploma orG.E.D.preferred
• Prior experience in a retailenvironmentpreferred
• 6 months
  
  Cashiering experience preferred
• Good interpersonal skills and customer service
• Ability to perform the essential functions with orwithoutaccommodation
• Ability to develop and maintain effective working relationship with team leader, team members, customers anddonors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude and a neat, clean,and well-groomed appearance.

• Must bewilling and able to work evenings and weekends, ona rotating schedule orwork schedule based onbusinessneeds

• Able to stand,bend andreach.
  • Able to lift, push, pull, carryorotherwise move upto twenty-five (25) pounds with nosupport regularly.
    
    Over twenty-five (25) poundsrequestfor additional teammember assistance asneeded.

CRITICAL PERFORMANCE FACTORS (CPF)

• PRIDE
• Safety– DGR Safetymetricscore
• Attendance - Works schedule as assigned, notify leadership asneeded with norecurringissues
• Quality ofWork – (Attitude, sense ofurgency,image, productivity, individual safety performance)
• Customer Service(10 second rule internal and external customers, smile, integrity ofprocess and feedback)
• Transaction Value (Location vs individual)
• Change round up asa % of transactions (30% and higher than previous year)
• Sales Floor Support – (Meets production standards asneeded ensuring fresh inventory)
  Accuracy of register input
• Image (keeps cash wrap, sales floor clean, neat, safe, organized with fresh merchandise)