Service Advisor, Guntersville, AL

Service Writer

As a Service Advisor, you will gain hands-on experience in one of Wilks Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment.

• Help drive and reach sales goals throughguestinteractions including tire and service sales.

• Buildguestrelationships and ensureguestsatisfaction through understanding their needs.

• Understand andbe able to describeallwarranties,advertising,and promotion of products and services.
• Learn and take responsibility for the administrative functions of the store.

• Take responsibilityforguestinteractionsfrominitial experience through completed service, including checking in, scheduling appointment, accuratelyestimatingtime requirements, and checking out.

• Make recommendations toguests based on manufacturing recommendations.

• Promote self-developmentbyutilizing Company provided training tools.

• Maintain a clean and safe work andguestarea.

• Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting.

Be available to help in the shop with oil changes, lubrication and tire changes.

• Priorguestservice experience

• Valid driver's license

• Must be at least 18 yearsof age

• Candidates must be legally authorized to work in the U.S.without company sponsorship now or in the future

• High School Diploma  or GED

• Previous Automotive Guest Service experience

• Previous Tire or Parts Sales experience

Previous administrative organization and work experience

• Strong work ethic; independently motivated to produce results with limited influence from others

• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork

• Ability to review, analyze, and interpret information, identify problems, and make decisions

• Ability to read, understand, and follow procedures and guidelines

• Depending on location, our stores may be open7 days a weekfrom 7am-8pm, which may include weekends and some holidays

• Commitment to following established safety policies and procedures.