Clinic Assistant Offsite; Scheduler​/Phlebotomy), Marshall Medical Centers; Arab​/Guntersville

Overview

The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

Position Summary: A Clinic Assistant Offsite is placed inside a physician practice to collect and register lab specimens, schedule and pre‑authorise diagnostic testing, and act as a general liaison to MMC. Their daily routine varies depending on the needs of the practice. They collect lab specimens, register them, and prepare them for transport to MMC for processing to the specifications outlined in the laboratory policies and procedures.

They ensure that diagnostic testing is ordered to the provider and patient’s preference and according to the guidelines set by the department and Central Scheduling. They also ensure that results reach the provider whether via EMR or fax. Clinic Assistant Offsite functions as a representative of MMC and is often the main channel of communication between the practice and MMC.

Clinic Assistant Offsite may also be trained to assist in multiple locations reporting to Offsite Services.

Clinic Assistant Offsite functions under the authority of the Offsite Services Manager; however, they are also responsible for maintaining the standards outlined by the Laboratory Director for all laboratory services they provide.

Primary Responsibilities:

• Schedules patients at physician request for diagnostic services
• Verifies insurance coverage for services as well as whether a pre‑authorization is required – obtaining the pre‑authorization as needed
• Communicates appointment information and preparation instructions to patients
• Communicates with referring providers to ensure all clinical documentation needed is available at time of appointment
• Ensures that provider receives results in a timely manner
• Registers lab patients and ensures accuracy of information by utilising Accu Reg on a daily basis
• Prints medical records for practice as needed to improve continuity of care
• Assists with ease of referral to various other MMC services such as PT, CCC, etc.
• Collects blood specimens via venipuncture or finger stick following MMC collection and infection guidelines
• Prepares other body fluid specimens (urine, faecal matter, sputum, semen, cultures, etc.) for transportation to the lab
• Maintains requested statistics, clinical documentation, and reports

This position requires, at minimum, a high school diploma or GED. Prior experience in the healthcare environment and/or customer service is preferred. Prior experience with or certification in phlebotomy is preferred. A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner.

It also requires critical thinking and problem solving to ensure the best care possible for our patients.