Admission Counsellor

Key Responsibilities:

- Student Counselling:
- Interact with prospective students via phone, email, Whats App, and video calls.
- Understand student needs and recommend suitable online programs.
- Provide detailed information about course structure, eligibility, duration, fees, and career prospects.
- Admissions Support:
- Guide students through the complete admission process from inquiry to enrollment.
- Follow up with leads and maintain proper records on CRM.
- Support students with application form filling, document submission, and fee payment.
- Lead Management:
- Handle inbound and outbound calls and convert leads into admissions.
- Maintain daily logs of interactions and conversions.
- Meet weekly/monthly targets for counseling and admissions.
- Student Engagement:
- Coordinate with academic teams for webinar scheduling, orientations, and onboarding sessions.
- Provide pre-admission and post-admission support.

Key Skills &

Competencies:

- Excellent communication and interpersonal skills (English & Hindi mandatory; other regional languages are a plus)
- Strong sales and persuasion skills
- Good understanding of higher education and online learning platforms
- Customer-service orientation
- Self-motivated, goal-driven, and ability to handle pressure
- Key Performance Indicator for calling in peak season 100/150 calls per day.