Patient Care Coordinator

Company Description
Eye Zenith is a premier eye care organization specializing in advanced surgical solutions and comprehensive vision care. Our partner hospitals feature state-of-the-art facilities and cutting-edge technology, providing exceptional care through a team of highly skilled ophthalmic professionals. With expertise in a wide range of eye surgeries, including cataract and LASIK, Eye Zenith is dedicated to enhancing and preserving vision through personalized treatment plans tailored to each patient’s needs.

We are driven by a commitment to innovation, compassion, and delivering outstanding results for optimal eye health.

Role Description
This is a full-time, on-site position for a Patient Care Coordinator based in Gurugram. The Patient Care Coordinator will be responsible for facilitating seamless appointment scheduling, handling patient inquiries with professionalism and empathy, and coordinating care between healthcare professionals and patients. This role involves ensuring patients feel comfortable and well-informed throughout their care journey while maintaining accurate records and adhering to organizational protocols.

Qualifications
Proficiency in Appointment Scheduling and Phone Etiquette to manage patient inquiries and bookings efficiently
Strong organizational skills and experience in Care Coordination to ensure smooth communication and collaboration between patients and healthcare professionals
Knowledge of Medical Terminology to effectively communicate and understand healthcare-specific information
Patient Care skills with a focus on empathy and providing a positive patient experience
Strong interpersonal and communication skills to build trust and rapport with patients
Ability to multitask and manage time effectively in a fast-paced environment
Prior experience in healthcare or administrative roles is advantageous

Location :
Unit : 1014, 10th floor, Vipul Business Park, Sector - 48, Gurgaon
Timings : 10-8pm (6 days)
Salary : as per company norms