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Job Description & How to Apply Below
Team Lead - Patient Care Specialist
Location:
Sector - 14, Gurugram
Experience:
4-8 Years (Minimum 2 years as a Team Leader)
Working Days: 6
Shift & Week-off:
Rotational
Qualifications:
Any Graduate
Position Overview:
We’re looking for a Team Lead - Patient Care Specialist at Hexa Health, you will oversee and mentor a team of patient care and sales specialists, ensuring seamless patient engagement and guidance throughout their healthcare journey. You will drive performance, provide coaching, optimize processes, and motivate the team to achieve both patient satisfaction and sales targets.
Key Responsibilities:
● Team Management & Mentoring: Guide, coach, and motivate a team of patient care and sales specialists to achieve individual and team goals.
● Performance Monitoring: Track team performance metrics, identify gaps, and implement strategies to improve efficiency and outcomes.
● Patient Engagement Oversight: Ensure the team provides seamless support, counseling, and guidance to patients throughout their healthcare journey.
● Sales & Revenue Management: Drive the team to achieve sales targets while maintaining high standards of patient service.
● Process Optimization & Reporting: Streamline workflows, ensure adherence to Hexa Health protocols, and generate regular performance and progress reports.
Skills we seek:
○ Strong leadership and mentoring skills to guide and motivate a high-performing team.
○ Excellent communication and interpersonal skills for patient engagement and team coordination.
○ Result-driven mindset with the ability to achieve sales targets and operational goals.
○ Analytical and problem-solving abilities to monitor performance and optimize processes.
○ Ability to manage multiple priorities, ensure process adherence, and drive efficiency.
About Hexa Health:
At Hexa Health , we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.
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