Delivery Manager

Job Description:

The Delivery Manager – Crew COTS Application is responsible for the end-to-end delivery, implementation, and ongoing enhancement of a Commercial Off-The-Shelf (COTS) Crew Management application. This role ensures successful planning, execution, and release of system capabilities while balancing business needs, vendor coordination, technical constraints, and operational stability. The Delivery Manager acts as the primary point of accountability for delivery outcomes, timelines, quality, and stakeholder satisfaction.

Key Skills & Experience

• Bachelor’s degree in IT, Engineering, Business, or a related field (or equivalent experience)

• Proven experience as a Delivery Manager, Program Manager, or similar role

• Strong experience delivering COTS applications in complex enterprise environments

• Experience managing vendors and system integrators

• Solid understanding of SDLC, release management, and integration delivery

• Strong stakeholder management and communication skills

• Experience working with Agile, SAFe, or hybrid delivery models Desirable

• Experience with Crew Management, Workforce Management, or Scheduling systems

• Experience in regulated industries (e.g., aviation, transport, utilities)

• Knowledge of change management and operational readiness

• Familiarity with IT service management (ITIL) concepts

Key Competencies

• Delivery ownership and accountability

• Strong problem-solving and decision-making

• Ability to manage complexity and ambiguity

• Commercial and vendor management acumen

• Collaborative leadership and influence

- For any query or clarification , you can connect me on email:

-geeta

About IGT Solutions Pvt Ltd

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.