Manager-GRC

About Organization - IGT Solutions Pvt Ltd

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector.

We have a global delivery footprint, spread across 19 centres in 11 countries, with 25,000 CX and Technology experts from 35+ nationalities.

Profile

Summary:

The IT GRC Manager is responsible for governing enterprise IT processes, technology risks, and regulatory compliance to ensure that IT systems, applications, and operations align with business objectives, regulatory expectations, and internal control requirements.

This role focuses on IT risk, IT controls, IT compliance, and assurance, not on security operations or SOC activities.

Key Responsibilities

IT Governance

- Establish and maintain IT Governance frameworks aligned with COBIT, ITIL, ISO 38500, and internal enterprise governance models.
- Ensure alignment of IT strategy, architecture, and investments with business objectives.
- Define and monitor IT policies, standards, and control objectives across applications, infrastructure, cloud, and data platforms.
- Support IT steering committees and executive decision-making with governance metrics and reports.

IT Risk Management

- Identify, assess, and manage IT risks, including:
- Application & system risks
- Infrastructure & cloud risks
- Data integrity and availability risks
- Change, release, and configuration risks
- Maintain the IT Risk Register and ensure ownership, mitigation plans, and periodic reviews.
- Facilitate risk acceptance and exception management processes.
- Partner with IT, Engineering, and Architecture teams to embed risk-based controls into IT processes.

IT Compliance & Controls

- Design, implement, and monitor IT General Controls (ITGCs), including:
- Access management
- Change management
- IT operations & backup controls
- Ensure compliance with applicable frameworks and regulations such as:
- SOX ITGC (where applicable)
- ISO 27001 (IT control alignment only)
- SOC 1 / SOC 2 (IT control perspective)
- Data protection regulations (IT enablement controls)
- Track compliance status and remediate control gaps and deficiencies.

Audit & Assurance

- Act as the primary IT interface for internal and external audits.
- Coordinate IT audits, walkthroughs, evidence collection, and remediation tracking.
- Manage audit observations, CAPs, and closure validation.
- Ensure repeat audit issues are eliminated through process improvements.

Third-Party & Technology Risk

- Govern IT vendor and third-party technology risks.
- Review IT-related clauses in contracts (availability, data handling, continuity, audit rights).
- Perform IT risk assessments for new systems, cloud services, and digital initiatives.
- Monitor compliance and risk posture of critical IT vendors.

Process & Control Maturity

- Drive maturity of IT processes such as:
- Change & release management
- Incident & problem management (governance view)
- Capacity, availability, and DR governance
- Support BCP/DR governance testing and compliance reporting.
- Enable continuous improvement through control automation and GRC tooling.

Key Skills & Competencies

Core Expertise

- Strong knowledge of:
- IT Governance & IT Risk Management
- IT General Controls (ITGC)
- Audit & assurance processes
- Hands-on experience with COBIT, ITIL, SOC, SOX IT controls.

- Experience with IT GRC platforms (Service Now GRC, Archer, Metric Stream, One Trust, etc.).

Professional Skills

- Strong analytical and documentation skills.
- Ability to translate IT risks into business impact.
- Effective stakeholder management across IT, Audit, Risk, Legal, and Finance.
- High attention to detail and structured execution.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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