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Job Description & How to Apply Below
Company Description
BTBIZ LTD is a fully licensed VoIP Carrier in the UK and USA, holding telecom licenses and a 499 Filer the USA. We deliver comprehensive VoIP services and solutions—including Contact Center platforms, IP-PBX, UCaaS, predictive dialing with multiple direct carrier routes to key countries, A-to-Z DIDs and toll-free numbers for inbound services, speech-to-script analytics, custom software/app/web development, and reliable web hosting—to enterprises, BPOs, and service providers worldwide.
Role Description
This is a full-time, hybrid role for a Tech Support Engineer at our Gurugram location. The role involves providing technical support to resolve VOIP-related issues, troubleshooting network and VOIP system problems, and ensuring seamless communication for clients. Responsibilities include analyzing, diagnosing, and addressing customer-reported issues, offering customer-focused solutions, maintaining high standards of service and issue resolution, predictive dialer admin management, SIP configuration and trunks administration, hands-on work with Asterisk VOIP including its commands, and at least 1 year of experience managing enterprise customers using predictive dialers with minimum 50 agents (2-3+ years total preferred).
Qualifications
- Proficiency in Technical Support and Troubleshooting for VOIP and network-related issues in international dialing setup
- Expertise in predictive dialer admin management, SIP configuration, trunks administration, and Asterisk VOIP with its commands
- Minimum 2 year managing international dialing enterprise customers using predictive dialers (minimum 50 agents scale; 2-3+ years total experience preferred)
- Strong Analytical Skills to diagnose and resolve technical problems effectively for international dialing customers
- Experience in Customer Support and providing exceptional Customer Service
- Ability to work collaboratively with technical teams and escalate issues professionally
- Relevant certifications in networking or VOIP technology (e.g., Asterisk, SIP) are an advantage
- Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field is preferred
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