Process Excellence & Training Executive

About the Role:

We are looking for a proactive and customer-focused individual who ensure that checks/inspection are carried out for Shainin initiatives in services such that processes are in line with the defined processes meeting organisational goal.

He will be responsible to support to build a strong culture of learning, which focusses on competency building of its employees with dedicated training initiatives and to ensure to meet training KPI as per Business process

Key Responsibilities:

- Use of shainin tools to analyse and continuously improve the service performance and reduction of variability in service performance
- Check action taken are sustainable for improvement projects that improve quality performance to ensure that each process stage operates at a high process capability
- Prepare interactive training content and ensure its quality, alignment with the training objectives and minimal verbosity.
- Develop training plans covering learning objectives, schedule sessions and conduct trainings and ensure learning objectives are met.

Required Qualifications:

B.Tech. / Diploma ( Electrical/Electronics)

Experience:

2–5 years in a technical support role

Key

Skills:

- Proficient in Shainin Technique
- Knowledge of process / engineering of all service verticals
- Knowledge of Quality Management System
- Analytical skills
- MS office and strong in MIS
• People oriented approach and good interpersonal skills
- Strong communicator and good listener

What Success Looks Like:

- Timely and quality responses to customer queries
- High customer satisfaction and minimal escalations
- Ability to resolve complex database and meter-related issues
- Strong collaboration across global teams
- Continuous learning and reduced dependency on other departments