Information Technology Technical Support

Who we are

Floating point builds datasets that train AI models to work with documents the way humans do. Founded in November 2023 and backed by Y Combinator (W24), Alt Capital, and notable angels, we're a team with deep experience in document AI.

Our team previously built Chunkr, one of the leading document parsing APIs in the space, which gave us firsthand insight into what ML teams actually need: high-quality, real-world data. Floating point is our answer to that. We're now scaling our data operations to serve foundational model labs, enterprise ML teams, and startups building the next generation of document understanding.

We're a US-based company opening our India office and looking for people who want to be part of building something foundational from the ground up, with the backing and stability of an established, revenue-generating business.

What you'll do

- Set up and maintain all IT infrastructure for the office—including computers, devices, and secure network systems—during the initial launch and as the team scales.
- Provide hands-on support to resolve day-to-day hardware, software, and connectivity issues faced by office staff, with strong proficiency in Linux Ubuntu environments.
- Ensure strong and stable internet connectivity across the workspace; troubleshoot Wi-Fi, LAN, and router-level problems as needed.
- Implement and enforce strict digital security practices, including system access controls and device monitoring.
- Keep antivirus, anti-malware, and endpoint protection solutions up to date across all machines.
- Collaborate with team leads and office management to ensure seamless tech operations and minimal downtime.

What you need

- 2–4 years of experience in IT support, system administration, or help desk roles.
- Strong understanding of device setup, Windows/Linux systems, networking, and office connectivity.
- Proactive problem-solving mindset and the ability to work independently to resolve technical issues quickly.
- Experience managing digital security tools and enforcing IT compliance policies.
- Comfort working in a fast-paced, growing team with changing infrastructure needs.

What you get

- The opportunity to build and scale the IT backbone of a cutting-edge AI/ML startup office.
- Autonomy to make key infrastructure decisions and directly support a high-performance technical team.
- A stable role with career growth, tech ownership, and recognition for keeping systems running.
- Competitive compensation and a collaborative work environment.