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Job Description & How to Apply Below
Location:
Gurgaon
Department:
Project Delivery & Customer Success
Experience:
1–5 Years
Type:
Full-Time, On-Site
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About Intozi
Intozi is a fast-growing AI video analytics and computer vision company building cutting-edge solutions like Ikshana – AI Vision Agent, Highway & Mobility analytics, Airport analytics, Manufacturing compliance intelligence, and custom CV deployments across India.
We are looking for a Project Support Engineer who can ensure smooth deployment, onboarding, support, and delivery of AI-based video analytics projects.
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Responsibilities
Project Deployment & Support
● Assist in installation, configuration, and commissioning of Intozi video analytics systems.
● Coordinate with field engineers for camera integration, network setup, and hardware readiness.
● Conduct system testing, verification, and ensure readiness for PoCs and production deployments.
Technical Troubleshooting
● Diagnose issues related to cameras, servers, GPUs, networking, and software components.
● Work closely with the engineering team to resolve bugs, configuration errors, and site-specific challenges.
● Provide L1/L2 support for customer queries and incident resolution.
Monitoring & Reporting
● Monitor system health, alerts, and analytics performance through dashboards.
● Prepare deployment reports, checklists, logs, RCA documents, and customer update reports.
● Track SLA compliance and ensure timely ticket closures.
Customer Coordination
● Interact with clients, system integrators, and partners for smooth project execution.
● Conduct user training and help customers understand product workflows.
● Support demo setups, PoCs, and pilot deployments.
Documentation & Process
● Maintain installation guides, site survey reports, network diagrams, and deployment documentation.
● Ensure adherence to project timelines and quality standards.
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Skills & Qualifications
Technical Skills
● Basic understanding of networking, IP cameras, NVR/VMS systems, and server hardware.
● Knowledge of Linux, command-line usage, and basic troubleshooting.
● Familiarity with AI/video analytics concepts (preferred).
● Exposure to cloud/on-prem deployments, GPUs, and Docker (added advantage).
Soft Skills
● Strong communication and customer-handling abilities.
● Ability to work under pressure during project go-live and PoC phases.
● Good documentation and coordination skills.
Education
●
B.Tech / B.E. / Diploma in Electronics, Computer Science, IT, or related fields.
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What We Offer
● Opportunity to work on cutting-edge AI and computer vision solutions.
● Fast-paced learning environment with real exposure to enterprise deployments.
● Growth path towards Project Engineer / Implementation Lead roles.
● Competitive salary + performance incentives
hr
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