Global Collaboration & AI Architect

We are looking for a Global Collaboration & AI Architect, reporting to the Head of Global Collaboration Services.

Work Location:

Mumbai / Gurgaon

This individual is responsible for executing strategies related to Microsoft 365 collaboration tools, including SharePoint Online, MS Teams, and One Drive; as well as Copilot across all Group entities. The role plays a key part in integrating, governing, and optimizing the use of both M365 collaboration tools and Copilot to enhance productivity and foster innovation on a global scale.

The Global Collaboration & AI Architect will work with various audiences ranging from technical teams to executives. We are looking for individuals that are customer-oriented and who have a passion for making a difference in the lives of people around the world.

Key Responsibilities:

Provide technical and functional expertise on SharePoint Online, One Drive, MS Teams, Copilot, and Copilot Studio.
Support local IT teams (across 46 countries) and offshore support teams in deploying, managing, and optimizing collaborative and AI services.
Implement data lifecycle management, archiving/backup solutions (SAM, M365 Backup, M365 Archive).
Oversee implementation of projects to ensure compliance with architecture, security, and data governance standards.
Provide security overview and technical references to implement or reinforce directives provided accordingly with Group Security Team.
Ensure technical architecture documents (TAD) and technical operational guides are up to date.
Propose continuous improvements to maintain high service quality.
Conduct technology watch on Copilot, Copilot agents, and AI use cases, proposing innovative business applications.

Required Skills:

5-10 total years of experience.
Comprehensive expertise in global administration of Microsoft 365 tenants, including architecture and engineering, as well as proficiency with SharePoint Online, MS Teams, and One Drive.
Good knowledge of identity, security, compliance, and data governance (Entra

ID, DLP, AIP, sensitivity labelling, etc.).
Advanced scripting skills (Power Shell, Python).
Knowledge of different cloud storage solutions (Azure File Share, Azure Blob storage).
Passion for new products/services (Microsoft Syntex, Copilot, etc.) to perform assessment / business case for potential enterprise-wide deployment.
Extensive experience in delivering solutions that meet customer business, functional, and technical requirements.
Ability to work with multidisciplinary teams and communicate effectively with all levels (C-level, IT, business).
Strong communication skills are needed to interact patiently and tactfully with non-technical people. The ability to perform training duties is required.
Fluent in English (oral and written);
French and Spanish are a plus.