Lean Digital Transformation

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Manager, Lean Digital Transformation (LDT)
Shift Timing:
Day Shift

Location:

Gurgaon

Responsibilities:

• Analyze large datasets using advanced statistical methods and tools, and build reports, dashboards, and executive summaries to present insights and recommendations

• Apply knowledge of data modeling, statistical analysis, and basic machine learning to interpret trends and patterns

• Develop and deliver high-quality content across multiple formats—emailers, newsletters, intranet posts, video scripts, presentations, playbooks, SOPs, FAQs, dashboards, and executive decks

• Write, edit, and proofread communication for org-wide announcements, leadership notes, and campaigns, ensuring clarity, consistency, and alignment with brand voice

• Collaborate with business analysts, product owners, and functional leaders to create SOPs, playbooks, and process documentation

• Liaise with cross-functional teams (Account Managers, Business Leads, HR, Design, and Technology) to align messaging and ensure cohesive communication delivery.

• Act as a point of escalation for communication-related queries and ensure timely resolution.

• Drive Adoption Framework for all UIOP tools in Genpact, build and execute on adoption strategy for tools, undertake change management activities including dashboarding and reporting on critical metrics and work with multiple leaders and teams to drive adoption

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s degree in Communications, Analytics, Statistics, Digital Transformation, or related discipline.

• Proven experience as a Business Analyst, Communications Specialist, or Change Management professional.

• Strong knowledge of data analysis, data modeling, and statistical techniques.

• Demonstrated experience in delivering internal communication campaigns (leadership notes, SOPs, playbooks, whitepapers, executive decks).

• Proficiency in Microsoft Excel, PowerPoint, and collaboration platforms (MS Teams, SharePoint).

Preferred Qualifications / Skills

• Strong analytical and problem-solving mindset with the ability to simplify complex insights.

• Excellent writing, storytelling, and communication skills.

• Exposure to Lean practices and digital transformation programs, with understanding of AI/Gen AI/Agentic AI.

• Familiarity with adoption frameworks and change management practices.

• Passion for emerging technologies and digital-first transformation.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth…