Job Description & How to Apply Below
Wishlink is on a mission to revolutionize the creator economy and redefine how people shop. We're all about providing every user with a highly personalized shopping experience guided by creators, so they can find exactly what they want, in a very short time, while improving their online shopping experience several fold. We are shaping a new era at the intersection of two of the most prominent aspects of the internet- e-commerce and social media.
Team and Investors
Wishlink was founded by 3 friends from college, Chandan , Shaurya , and Divyansh , with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did)! We are based out of Gurugram.
We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital.
Why Join Us?
Exciting Problem
The way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on eCommerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop in an easier and more exciting way.
Immense Scale
In just 4 years of existence, Wishlink is used by over 900k users daily to discover and shop products online. This number has grown over 3x in the last 4 months.
Stellar Team
Wishlink is all about its people . Our team is young and energetic, come from stellar backgrounds, and are dedicated towards a common goal. Also, we have a LOT of fun!
Growth Opportunity
We have grown remarkably in the last 3 years and are doing a monthly GMV of over Rs. 400cr. We are working with over 50,000 content creators and 300+ brands and eCommerce marketplaces including Amazon, Flipkart, Myntra, Nykaa, Ajio, H&M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more.
Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled eCommerce space, have the chance to work at an emerging consumer-tech startup and be an integral part of this dynamic journey.
Wishlink is looking for a Program Manager to build and scale the Creator Support and Experience function. This role will focus on designing robust processes, improving systems, and working closely with Product and Engineering to deliver a scalable and high-quality creator experience .
The role will initially own Creator Support operations and gradually expand to lead the end-to-end Creator Experience charter s is a builder role suited for someone who can translate operational pain points into process, product, and tooling improvements.
Key Responsibilities
1. Support Operations & Process Design
Own end-to-end creator support workflows across all channels, including chat, email, and priority support.
Design and maintain SOPs, escalation mechanisms, quality frameworks, and service-level definitions.
Define and track key support metrics such as response times, resolution rates, backlog health, repeat issues, and creator satisfaction.
Identify operational bottlenecks and drive continuous improvement through better process design.
2. Automation & AI-Led Enablement
Lead the adoption of automation and AI-enabled solutions to improve support efficiency and scalability.
Implement intelligent self-serve flows, automated routing, and agent-assist tools to reduce manual effort.
Use AI-driven tools to improve response accuracy, consistency, and turnaround times for creators.
Evaluate and onboard relevant customer support technologies as the function evolves.
3. Product & Engineering Collaboration (Critical)
Act as the primary interface between Creator Support and Product/Engineering teams.
Analyse recurring creator issues and translate them into clear problem statements, requirements, and inputs for product roadmaps.
Partner with Product to design creator-facing features and in-product experiences that reduce support dependency.
Collaborate with Engineering to prioritise fixes,…
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