Senior Manager - Control Tower

Key Responsibilities

Pay-in to Payout Ownership

- Own the end-to-end Pay-in to Payout lifecycle, including controls, reconciliations, and TAT management.
- Ensure accuracy, leakage prevention, and operational hygiene across all transaction flows.
- Act as the final owner for operational and financial flow integrity.

Control Tower & Automation

- Build and operate a Control Tower framework with real-time visibility across business, ops, and finance.
- Work with Product, AI, and Tech teams to automate workflows, dashboards, and exception management.
- Drive reduction in manual processes through system-led execution.

Team Leadership & Scale

- Lead and scale multiple operational verticals including verification, MIS Recon and collections
- Build new sub-verticals aligned with business expansion.
- Drive performance culture, accountability, and execution excellence across teams.

Process Excellence & Governance

- Design and institutionalize SOPs, governance models, and control mechanisms.
- Identify systemic risks and inefficiencies - drive root-cause fixes.
- Ensure processes remain scalable, auditable, and resilient.

Founder-Level Partnership

- Work closely with the Founder on mission-critical operational initiatives.
- Provide structured, data-driven insights to enable better decision-making.
- Translate strategic intent into executable systems and outcomes.

Success Metrics

- Improved Pay-in to Payout turnaround time
- Increased automation coverage across operations
- High accuracy and reliability of MIS and reporting
- Stable, scalable team performance
- Reduced escalations and operational risk