Seller Operations Executive

Job Title:

Seller Operations Executive

Location:

Gurugram, India

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Seller Operations Executive who can help us move even faster.

noon’s mission:
Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

The eCommerce Seller Operations Executive will support the Seller Support Team Leader in handling day-to-day operational tasks and providing top-notch support to our sellers. This entry-level position is ideal for individuals who are passionate about eCommerce and eager to develop their skills in a fast-paced environment.

Key Responsibilities:

- Seller Support:
Assist sellers with their inquiries and issues, providing timely and effective solutions through various communication channels (email, phone, chat).
- Data Management:
Monitor and manage seller performance data, preparing reports and identifying trends or areas for improvement.
- Process Assistance:
Support the Seller Support Manager in implementing and optimizing operational processes to enhance seller satisfaction and efficiency.
- Issue Resolution:
Address and resolve operational issues, escalating complex problems to the Seller Operations Manager as needed.
- Documentation:
Maintain comprehensive records of seller interactions, issues, and resolutions. Ensure documentation is complete and accessible for reference.

- Collaboration:

Work closely with other departments, including customer service, product development, and supply chain, to ensure a seamless seller experience and faster resolution of issues.
- Feedback Collection:
Gather and relay seller feedback to the Seller Support Manager to help improve services and processes.
- Administrative Support:
Perform general administrative tasks to support the Seller Support Team Leader and ensure the smooth operation of the department.

What you'll need:

- Bachelor’s degree in any field
- 0-2 years prior experience in seller support, customer service, account management, or eCommerce is a plus but not mandatory.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking skills.
- Customer-centric mindset with a passion for delivering exceptional service.

Who will excel?

- We’re looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.