Job Description & How to Apply Below
Company Overview:
IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings.
Equal Opportunity
Employer:
IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment.
Job Title:
Team Leader – Airlines Process
Location:
Gurgaon
Shifts:
Rotational (24x7 environment)
Key Responsibilities:
- Lead and manage a team of 15–20 members.
- Drive team performance across productivity, quality, shrinkage, and attrition.
- Provide regular coaching and support to team members.
- Review and recommend improvements to processes to enhance performance and CSAT.
- Identify training needs and address process gaps.
- Monitor performance and conduct weekly coaching sessions.
- Handle floor support and escalations.
- Ensure achievement of individual contributor (IC) targets.
- Maintain AHT levels as per targets across tenure buckets.
- Utilize basic computer skills, especially MS Excel.
Requirements:
- Prior experience in handling international processes.
- Experience in team management and supervision.
- Excellent verbal and written communication skills in English.
- Strong organizational and analytical abilities.
- Flexible to work in a 24x7 environment. – 5 days a week
You can find more about the company here: IGT Company Profile
We will get back to you shortly after the shortlisting process is completed. Please feel free to reach out if you have any questions in the meantime.
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