Portfolio IT Executive - Inn Express Portfolio

Position: Portfolio IT Executive - Holiday Inn Express Portfolio Sector 50
Your day to day

Hotel systems and Guest Experience
Ensure daily IT check list is followed
Check the interfaces and connectivity of hotels
Attend user calls and resolve or align right team to action
Be the first point of contact for hotels users for any technical or application issues
Understand the requirements clearly from end user and provide solutions
Support and guide local IT resource
Creation/deletion of users  per csa guide line
Train local hotel resource on WIFI signal testing and documentation
Coordinate with MSP for signal improvements
Coordinate with hotel front desk for guest WIFI feedback and find areas of improvement
Ensure CSA documents for assigned hotels are completed
Check the backup for previous night is completed without any error
Take manual backup in case of tape backup failure and documented
Backup tape are changed regularly and documented the inventory
Check all scheduled tasks for file backup, dco are completed for previous day
Check for regular system updates complete the pending systems
Highlight ITM on any SLA deviations from vendors
Ensure the local resource availability or escalate to ITM and vendor if any deviation
Train new Local resources on their routine task and call logging process
Support users on daily calls
Proposing any new suggestions which can improve the user or Team efficiency
Maintenance of the inventory
Follow up finance for any bill payments ( AMC, ILL Bills etc

Hotel systems and network

Check the network for latency and performance
Regular backup of firewall and switches
Check for firewall rules and make changes accordingly
Ios upgrade of firewall and switches
Ensure daily IT check list is followed
Check the interfaces and connectivity of hotels
Attend user calls and resolve or align right team to action
Be the first point of contact for hotels users for any technical or application issues
Understand the requirements clearly from end user and provide solutions
Support and guide local IT resource
Creation/deletion of users  per csa guide line
Train local hotel resource on WIFI signal testing and documentation
Coordinate with MSP for signal improvements
Ensure CSA documents for assigned hotels are completed
Check the backup for previous night is completed without any error
Take manual backup in case of tape backup failure and documented
Backup tape are changed regularly and documented the inventory
Check all scheduled tasks for file backup, dco are completed for previous day
Check for regular system updates complete the pending systems
Highlight ITM on any SLA deviations from vendors
Ensure the local resource availability or escalate to ITM and vendor if any deviation
Train new Local resources on their routine task and call logging process
Support users on daily calls
Proposing any new suggestions which can improve the user or Team efficiency
Maintenance of the inventory
Follow up finance for any bill payments ( AMC, ILL Bills etc) What we need from you
Diploma or Vocational Certificate in Computer Science or IT or related field
1 years' related experience or with computer set-up and troubleshooting
Working knowledge of networks and operating systems and databases
Strong analytical and problem-solving skills
Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
Great communication skills
A team player, proactive, responsible, hardworking and able to work under pressure

What we offer:

5-day work week
On-duty meals
Medical insurance & ESIC (as applicable)
Learning & development opportunities
Employee stay and F&B discount across IHG hotels (as applicable)
Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)

Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the 'Apply' button. Start your journey with us today.