Account Operations Specialist

We are hiring an Account Operations Executive to manage backend execution of manufacturing accounts. This role focuses on process accuracy, ERP discipline, packaging coordination, QC tracking, and documentation control. This is a precision-driven role. Zero-error mindset required.

Key Responsibilities

Operational Control
ERP order entry with correct BOM and pricing
Coordinate PM inward, GRN, and QC clearance
Monitor production planning status daily
Maintain usage and leftover reconciliation records

Documentation & Compliance
Ensure bromide approvals and artwork checks
Maintain written approvals for all changes
Ensure legal and graphic compliance before print

Cross-Functional Coordination
Liaise with Purchase, QA, PPC, Store, and Dispatch
Escalate delays before they impact dispatch
Track pilot batch approvals

KPIs

ERP Accuracy %
Zero billing errors
Production Delay Escalation Time
PM Reconciliation Accuracy
Documentation Compliance %

Ideal Candidate
2–5 years experience in manufacturing operations
Strong Excel and ERP familiarity
Detail obsessed
Escalation maturity
Structured thinker