Operations Manager

Position Overview

Operations Manager is responsible for overseeing daily operations, ensuring seamless coordination between kitchen, service, and supply chain. This role requires a blend of operational expertise, culinary appreciation, and people management skills to deliver exceptional food experiences while maintaining efficiency and profitability.

Key Responsibilities

- Operational Leadership
- Manage day-to-day food service operations across multiple outlets or kitchens.
- Develop and implement standard operating procedures (SOPs) for consistency and quality.
- Monitor workflow efficiency and optimize resource allocation.
- Quality & Experience
- Ensure food presentation, taste, and service meet brand standards.
- Collaborate with chefs and culinary teams to innovate menus and maintain excellence.
- Conduct regular audits on hygiene, safety, and compliance with food regulations.
- Team Management
- Recruit, train, and mentor staff
- Schedule and supervise staff to balance productivity and morale.
- Financial Oversight
- Manage budgets, cost controls, and inventory systems.
- Track KPIs such as food cost percentage, wastage, and customer satisfaction scores.
- Prepare reports and recommend strategies for revenue growth and cost efficiency.
- Customer Engagement
- Act as a liaison between customers and culinary teams to capture feedback.
- Drive initiatives to enhance customer experience and loyalty.
- Resolve operational issues promptly with a customer-first mindset.

Qualifications

- 5+ years of experience in food service operations or hospitality management.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of food safety standards and regulatory compliance.
- Passion for food, innovation, and delivering memorable dining experiences.