Store Manager, Retail & Store Manager

We are looking for a Store Manager who will drive store operations, maximize sales, and lead the team to deliver an exceptional customer experience.

Key Deliverables (Essential functions & Responsibilities of the Job):

Sales & Performance Management:

- Target Achievement:
Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
- Sales Analysis:
Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
- Team Communication:
Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.

Customer

Experience:

- Customer Service Excellence:
Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
- Building Relationships:
Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
- Handling Feedback:
Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.

Visual Merchandising & Store Presentation:

- Merchandising Standards:
Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
- Continuous Improvement:
Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.

Shrinkage & Inventory Control:

- Loss Prevention:
Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.

Operational Leadership:

- Day-to-Day Management:
Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
- Procedure Adherence:
Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
- Quality Control:
Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.

Cashier Support & Training:

- Support & Supervision:
Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.

Key Skills

- Sales & Business Acumen
- Customer Orientation
- Team Management
- Operational Excellence
- Good Interpersonal skills