Customer Service Team Lead
Listed on 2026-01-15
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Customer Service Team Lead
Join to apply for the Customer Service Team Lead role at Uline.
Base pay range$33.00/hr – $38.00/hr
Location:
Kenosha Branch – 12355 Uline Way, Kenosha, WI 53144.
Leading the way with legendary customer service – at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be ultimate problem solvers and deliver the fast, friendly and customer‑focused experience our customers love.
Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities- Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one‑on‑one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
- High School diploma or equivalent required. Bachelor’s degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership / supervisory role preferred.
- Effective communication skills.
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Café featuring affordable daily meal options from local restaurants.
- On‑site fitness center and beautifully maintained walking paths.
- Best‑in‑class, clean, modern facilities.
About Uline:
Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.
EEO/AA, Veteran, Disabled.
Seniority level:
Mid‑Senior level.
Employment type:
Full‑time. Job function:
Management. Industries:
Wholesale.
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