Practice Manager

Overview

The Practice Manager provides leadership, communication, and guidance to physicians, providers, clinic team leaders, and staff in their clinic while promoting the values and mission statement of Forefront Dermatology. Accountable for cultivating clinic leadership, leading operational excellence, and delivering a patient experience that results in the highest levels of patient satisfaction and retention. Accountable for clinic-level economic profitability and growth. Act as the primary communication liaison between Support Services and the clinic, including but not limited to corporate policy and procedural changes as well as clinic operational protocols.

• Performance Results:
  • Analyze trends in revenue, productivity, appointments, workdays and patient flow to maximize practice growth and provider performance.
  • Oversee physician and staff schedules to manage time off in order to maximize patient convenience while also managing practice expenses to maintain practice profitability.
• Leadership:
  • Maximizes clinic operational efficiency, customer service, and performance, as well as physician and mid-level provider satisfaction through effective leadership.
• Team Leader oversight:
  Weekly check‑in for review of clinic operations and planning for upcoming changes including but not limited to:
  • Staff issues, development, and training, and work schedules
  • Addressing physician, TL, and staff concerns
  • Coaching on areas of team leader responsibility as needed
  • Equipment or supply needs and / or issues
  • Review staffing analysis and staff schedules for the upcoming 3 months presented by TL and provide direction as needed (minimum once per month)
  • Review office economic performance; assess opportunities to better fill schedules and control supply and labor costs.
  • Review Key Performance Indicators (KPIs).
  • Support timely collection of patient A/R
  • Collaborate with Clinic
• Leadership:
  Monthly meeting with clinic leadership team (Physicians, Providers, and TLs) for review of clinic operations and planning for upcoming changes including but not limited to:
  • Review office economic performance
  • Review Key Performance Indicators (KPIs)
    Discuss and address questions and concerns
• Extended operations team oversight. Monthly TL meeting to:
  • Present standardized company wide TL meeting topics and PP presentation which include aspects of operational management, customer service, compliance and leadership training.
  • Discuss additional content specific to particular clinic
  • Provide TL with assignments to present at each monthly meeting.
  • Review office economic performance; assess opportunities to better fill schedule and control supply and labor costs.
• Review Key Performance Indicators (KPIs). Clinic Reviews:
  • Complete standard quarterly clinic review and written summary report including but not limited to reception and clinic operations, CLIA, HIPAA, OSHA
  • Meet with physicians, providers, and TL to review quarterly review report, KPIs and address questions and concerns
  • Provides Forefront management with written report
  • Every Friday, provide weekly email summary to physician advisor and VP of Operations a list of the current week’s accomplishments, discussions and challenges and the upcoming week’s schedule.
• Communication/Advocacy:
  • Prepares for and actively participates in required management meetings including but not limited to meetings with VP of operations, physician advisor and other administrative or operational meetings as scheduled.
  • Is the liaison between Support Services and the clinic and bridges the gap between the two to help improve support.
• Training Material/Content Development:
  • Develops and keeps updated TL and Clinic staff training materials in collaboration with RCMs and Support Services managers.
  • Develops content for monthly TL meetings in collaboration with RCMs and Support Services managers.
• Human Resources/Staffing:
  • Responsible for overall clinic staffing performance whether completed themselves or through TL.
  • This includes interviewing, selection, hiring, terminations, performance reviews, orientation, training and time and attendance.
  • Directly responsible for clinic TL orientation and accountable for TL performance.
  • Oversees accuracy…