Patient Services Coordinator MRI

Patient Services Coordinator I MRI

Illinois Bone & Joint Institute is excited to announce an MRI Patient Services Coordinator opportunity to join our MRI Services team at our Gurnee MRI location.

IBJI is looking for a professional, flexible, and positive Patient Services Coordinator to join our MRI Office team and contribute to a great working culture. Candidates must have a proven track record of great customer service while adding positively to culture and teamwork. Bilingual Spanish is preferred for this location.

Job Type: Full-time.

Shift requirements:
Rotating between Opening (6AM - 2:30PM) or Closing (11:30AM - 8PM) shifts and work rotating Saturdays (8AM - 4PM).

What You Can Expect From Us

• A positive team environment, management commitment to your success
• Gain experience in front office MRI business operations
• Career growth as IBJI continues to grow
• Provide support for our communities with our philanthropic group - IBJI Cares

Benefits

We offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage.

Summary

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achievement of company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Prepare paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries
• Schedule appointments
• Phone reception, patient triage, and escalation to appropriate staff
• Pre‑registration procedures including review of patient demographics, insurance, and advising patients to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Maintain a clean and safe work environment
• Other office duties as assigned

Requirements

• High school diploma or equivalent (required)
• Bilingual Spanish preferred
• Minimum one year of experience in a customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non‑routine information
• Familiarity with scheduling and rearranging appointments
• Good working knowledge of Microsoft Office and Windows‑based computer applications
• Insurance payer and eligibility knowledge
• Must be a team player
• Ability to work in a fast‑paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Physical/Mental Demands

Work may require hand dexterity for office machine operation, using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast‑paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful tact may involve dealing with angry or upset people.

Salary Description

$17.00 - $23.00.