Front Desk Receptionist

Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable Front Desk Receptionist to join our clinical team. This part-time, on-site role is essential to delivering a seamless and welcoming patient experience.

Position Summary

We are looking for a candidate with prior experience working at a medical office front desk, including patient check-in and check-out processes, proficiency in insurance verification, and Spanish language fluency to communicate effectively with our diverse patient population.

Key Responsibilities

• Greet and assist patients in alignment with our Mission and Values.
• Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

Schedule

• Part-time, Monday-Friday, 4-hour day shifts.
• Primary location:
  Gurnee, IL, United States (with potential temporary assignments to other locations as needed)

Requirements

Qualifications

Education

• High school diploma or equivalent (required)
• Associate degree or relevant training (preferred)

Experience

• Minimum 2 years in a medical front desk or customer service role (medical office experience required).
• Insurance verification experience (required).
• Epic EHR experience (preferred).
• Orthopedic front desk experience (preferred).

Skills & Abilities

• Fluent in English (required) and Spanish (required for patient interaction).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain composed in a busy environment.
• Proficiency in scheduling systems and basic computer applications

At Genesis Orthopedics & Sports Medicine, our mission is to improve the quality of life for our patients through advanced orthopedic and sports medicine care delivered with personalized attention. We believe in treating the whole person—physically and emotionally—while fostering lasting relationships.

Our values:

• Compassion:
  We understand and care about what patients are going through.
• Excellence:
  We strive for exceptional quality and continuous improvement.
• Humility:
  We sacrifice for the good of the team and our patients.
• Faith:
  We believe the impossible is possible.
• Passion:
  We bring energy and optimism to every task, interaction, and project