DP Regional Service Manager - Eastern

Overview

Job Title: Regional Service Manager

Compensation: $125,000 - $155,000 (based on qualifications)

Field Based

• Lead the field service function and team, including directly and indirectly managed resources
• Formulate the field service strategy, implementation and promotion to align with global goals and to gain buy-in from key business leaders
• Oversee performance, development and adoption of common processes as part of DP global service and support strategy
• Ensure Service Max processes are followed and used to facilitate business analysis
• Manage customer relationships internally and externally and drive towards an excellent customer experience
• Identify, lead and mentor talent to build a strong talent/succession pipeline
• Know what ‘great’ looks like to be able to assess it, recruit it, develop it and motivate it
• Establish local systems, policies and best practices in line with global needs; build culture to drive alignment and compliance
• Create an employee-centric environment which drives productivity and customer experience
• Provide regular, candid feedback to own team members, establishing clear development plans
• Establish KPIs to measure service performance and manage the team within Opex budget; actively work to minimize waste and improve overall profit for the business, developing a culture of continuous improvement from the results
• Support the introduction of new products, managing implementation within the service and support organization
• Improve customer experience
• Increase staff motivation
• Minimize customer downtime
• Improve utilization by understanding return visit reasons and introducing improved processes
• Understand business costs and identify opportunities to refocus and minimize waste
• Deliver service revenue target through contracts and billable services

Oversees the daily workflow of the department as a whole

• Technical degree required
• At least 4 years of experience in a service leadership role
• Valid Driver’s License required
• Ability to travel

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel;
  PowerPoint and Word
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary

• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required.

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA.

Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit  to learn more about “The Domino Difference”!