Operations Manager

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Position Summary Lead the Operations Department with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all endeavors. Serve as a creative and proactive leader of the management team, with a strong focus on continuous improvement. Provide exceptional support to customers, team members, and shareholders.

Location This position will be based onsite at our manufacturing facility in Gurnee, IL.

The Operations Manager leads operational execution across leadership, functional, and technical management responsibilities.

• Recruit, interview, and hire Functional Managers. Coach Functional Managers throughout the interviewing and hiring process. Monitor team member turnover, identify key factors that can be improved, and implement improvements.

• Identify individual and team strengths and development needs on an ongoing basis. Create and/or validate training curriculum within the area of responsibility. Coach and mentor Functional Managers to deliver excellence to every internal and external customer. Create and manage succession plans for Functional Managers.

• Establish clear, measurable goals and objectives to evaluate individual and team results, including operational metrics, project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, and personal development goals. Solicit ongoing feedback from Workcell members, Business Unit Managers (BUMs), and Functional Managers regarding the Functional Manager's contribution to the team. Provide ongoing coaching and counseling to Functional Managers based on feedback.
  
  Express pride in staff and encourage team members to recognize their accomplishments. Perform team member evaluations professionally and on time. Drive individuals and teams to continuously improve key operational metrics and achieve organizational goals. Coordinate the activities of large teams and keep them focused during times of crisis.

• Ensure recognition and rewards are managed fairly and consistently within the area of responsibility. Provide communication forums for the exchange of ideas and information within the department. Organize verbal and written ideas clearly and use an appropriate business style. Ask questions and encourage input from team members. Assess the communication styles of individual team members and adapt communication accordingly.

• Create and communicate strategic direction for the site. Define, develop, and implement strategies that contribute to corporate strategic direction. Provide regular updates to Functional and Corporate Operations Managers on strategy execution.

• Identify creative opportunities to reduce costs by streamlining processes and systems, including modifying responsibilities, consolidating tasks, eliminating non-value-added processes, and re-engineering processes and systems. Utilize tools to monitor departmental costs and cost trends, continuously seeking opportunities to improve value. Provide feedback to Business Unit Managers (BUMs), Workcell Managers (WCMs), and Functional Managers (FMs) regarding costs and cost trends.

• Prepare timely forecasts for the campus. Compare forward forecast results with historical actual results to assess and analyze trends.

• Drive continuous improvement through trend reporting, analysis, and metrics management. Assess the adequacy of data-gathering methods utilized by the workcells. Ensure procedures and work instructions are efficient and not redundant. Offer new ideas and suggestions for improvement, and identify and implement practices and processes that are "best in field." Demonstrate a commitment to customer service by anticipating,…