Team Leader - Gurnee Mills * Store

Team Leader - Gurnee Mills New Store at Primark

$24.00/hr - $27.00/hr

As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing in-the-moment coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.

• Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team.
• Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
• Helping other managers with the day-to-day running of the store.
• Assist with recruitment, onboarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
• Managing the cash lanes and Fitting Room areas as needed.
• Helping with customer feedback and complaints.
• Managing stock file accuracy and driving improved availability in-store with a focus on size and option control to meet customer demand.
• Manage all pricing in line with Primark Pricing Principles. Monitor pricing for accuracy, check markdowns are applied and monitored, and ensure appropriate POS are displayed.

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. We’re committed to your success and will provide you with a robust onboarding period. Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel.

We’ll also offer you competitive benefits and work life balance – we know your life outside of the store is important.

Overseeing a team of Sales Associates and reporting directly to the Department Manager requires a bold team player to take the reins. Here’s what we need from you:

• Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
• Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
• Good commercial awareness and understanding of local selling patterns.
• Ability to guide and support a team to achieve results.
• You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment.
• Good planning and organizational skills, prioritizing and working within agreed timescales.
• Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs.
• Ability to effectively manage difficult situations and have good problem-solving skills.
• Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. They must also be able to provide amazing customer service in English, including speaking with customers in English and monitoring the performance of English-speaking colleagues whose duties require customer communication.

Excited? Good. Because it’s energizing to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging. Apply to be part of Primark’s future, today… and enjoy career growth, our way.

The pay range for this role is: $24.00 - $27.00

This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.

Primark is an equal opportunity employer. Primark does not…