Sales Associate Keyholder

Join to apply for the Sales Associate Keyholder role at EXPRESS
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About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident and effortless style. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self‑expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store, and the Express mobile app.

Store Name:
Gurnee Mills

• Part‑time Retail Sales Associate Keyholder provides a great in‑store shopping experience for our customers and executes opening and closing procedures.
• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follows company policies and procedures to ensure the safety of all associates and customers.
• Assists with product launch changes according to the company SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing the customer's wait time.
• Positively resolves customer service‑related issues as they arise, determines a resolution or escalates further, and communicates all issues and resolutions to Store Management.
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0-2 of relevant job experience – minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

Part‑time associates also eligible for paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with company match, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through You Decide.

Pay Range: $15.00 – $21.45 per hour.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position because of a disability, please call 1‑800‑964‑9793 or email A