Job Description & How to Apply Below
Customer Support Associate – International Voice Process
Domain: Fintech
Location:
Gurugram
About the Role
We are looking for dynamic and customer-focused individuals to join our team as Customer Support Associates for an International Voice Process. This role is ideal for candidates who thrive in a fast-paced BPO environment and are passionate about delivering exceptional customer experiences.
Key Responsibilities
Handle inbound and outbound customer interactions via voice channels
Understand customer concerns and provide prompt, accurate resolutions
Deliver high-quality service while maintaining professionalism and empathy
Adhere to defined process guidelines and quality standards
Accurately document all customer interactions and updates
Eligibility Criteria
Graduate freshers are welcome to apply
Experienced candidates from International Voice BPO (Fintech) processes are preferred
Excellent verbal communication skills in English
Strong problem-solving abilities with a customer-first approach
Work Schedule
5 working days per week
2 rotational weekly offs
Rotational shifts based on business requirements
How to Apply
Interested candidates can share their CV via Whats App:
Contact Person: HR Khushboo Sethi
Contact Number:
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