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Job Description & How to Apply Below
Job Title:
Customer Care Executive – Doctor Relations
Location:
Gurgaon, Haryana
Job Type: Full-time
Experience:
1-3 years
Job Summary:
We are looking for a Customer Care Executive to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Problem-solving mindset with a proactive approach and ability to multitask in a fast-paced environment.
Key Responsibilities:
• Communicate with doctors via phone, email, and Whats App to address queries and concerns.
• Present and demonstrate products effectively to showcase its value – Target based.
• Assist in doctor onboarding, profile creation, and verification on the platform.
• Maintain and update doctor records, ensuring accuracy and completeness.
• Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.
• Collect feedback from doctors to improve service quality and user experience.
• Coordinate with internal teams to resolve doctor-related issues efficiently.
• Ensure a high level of satisfaction and long-term engagement with doctors.
• Provide insights and recommendations to enhance platform effectiveness.
• Stay updated on industry trends and digital healthcare advancements.
Requirements &
Skills:
•
Education:
Bachelor's degree in any field (Healthcare, Business, or Communication preferred).
•
Experience:
1-3 years in customer service, healthcare, or relationship management.
• Communication
Skills:
Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus]. 100-120 calls required in a day.
• Sales acumen with strong communication skills.
• Tech
Skills:
Familiarity with CRM tools, Excel, and healthcare platforms is a plus.
•
Soft Skills:
Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.
Benefits:
• Competitive salary and incentives
• Career growth opportunities
• Friendly and supportive work environment
• Training and development programs
• Work with a passionate team dedicated to improving healthcare transparency.
Company Details: Doc India.org is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers.
Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all.
• Workdays:
Monday – Saturday
•
Working Hours:
Day Shift (9:30am- 6:30pm)
-1hr Lunch break included.
• Website:(Use the "Apply for this Job" box below)..org
•
Location:
5th Floor, ILD Trade Center, Sohna Road Gurugram, Haryana - 122018
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