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Job Description & How to Apply Below
Mentor Match connects students with subject-matter tutors for personalized 1-on-1 online sessions across the UAE and India.
Role Overview
You will own the learning journey of a portfolio of Grade 9 and 10 students, acting as the single point of contact for students, parents, and the tutors assigned to them. Your job is to make sure every student is progressing, every tutor is delivering, and every parent stays confident in Mentor Match.
Key Responsibilities
Manage a caseload of Grade 9–10 students across CBSE, IGCSE, IB, British, and American curricula
Onboard new students, understand their academic goals, and match them with the right tutors
Track session attendance, tutor feedback, assessment scores, and monthly progress for each student
Monitor tutor performance — session quality, punctuality, and adherence to lesson plans — and step in when things slip
Run regular parent check-ins and share progress reports
Handle escalations from students, parents, or tutors and resolve them quickly
Coordinate tutor replacements, schedule changes, and exam-prep planning for board exams
Work closely with Sales, Renewals, and the Supply Team to keep retention high
KPIs
Student retention and renewal rate
Session completion and attendance rate
Parent satisfaction (NPS)
Tutor performance and issue-resolution turnaround
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