Customer Care Executive

We're Hiring:
Customer Care Executive – Music Distribution

Location:

On-site – Gurugram
Full-time
About Songdew
Songdew is India's first-of-its-kind platform for independent artists to collaborate, create, publish, promote, and distribute their music. With a growing network of musicians and a suite of innovative tools, we help artists take their music to new audiences, build their fan base, and unlock exciting opportunities across platforms and industries. Learn more at

Role Overview
We are looking for a proactive and empathetic  Customer Care Executive  to support our music distribution operations. The role involves working closely with artists, responding to queries via email or phone, and coordinating with internal teams to ensure smooth and timely release of music on platforms like Spotify, Apple Music, etc.

Key Responsibilities
Interact with artists to assist with onboarding, distribution queries, and release timelines
Respond promptly to artist emails and provide accurate information
Coordinate with internal operations and content teams to ensure music is published on time
Troubleshoot distribution issues and follow up to ensure resolution
Maintain a high level of service quality and artist satisfaction
Who Should Apply
We are open to candidates from customer support or operational backgrounds in any industry — if you have strong communication skills and a love for music, we'd love to hear from you!
Qualifications
Excellent written and verbal communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work collaboratively with different teams
Bachelor's degree