Front Desk Manager

Job Title:

Front Desk Manager

Location:

Sector 48, Gurgaon, Haryana

About Anvaya Healthcare:
Anvaya Healthcare is a trusted name in mental health and wellness, committed to providing a warm, caring, and professional patient experience. We are looking for a Front Desk Officer who will serve as the welcoming face of our clinic while also handling essential administrative responsibilities to support smooth daily operations.

Key Responsibilities:

Front Desk & Patient Experience
Greet and welcome patients and visitors with warmth, empathy, and professionalism.
Manage patient appointments, scheduling, and follow-ups using booking software.
Assist patients with registration, billing, and consultation coordination.
Handle incoming calls, emails, queries, and patient communication efficiently.
Maintain the front desk area with a clean, organized, and professional appearance.
Coordinate with doctors, psychologists, and support staff to ensure a smooth patient journey.

Administrative Duties
Maintain and update patient records and documentation accurately and securely.
Manage and order office and clinic supplies when required.
Support clinic operations including attendance tracking, petty cash, vendor coordination, and basic reporting.
Assist in maintaining compliance documents, forms, and operational checklists.
Provide support during audits, events, and operational processes when required.
Ensure records and systems are handled with confidentiality and compliance standards.

Required Skills &

Qualifications:

Prior experience as a Front Desk / Admin Executive in a healthcare environment is highly preferred.
Hands-on experience with patient booking software or CRM tools.
Proficient in MS Office, email handling, and basic computer skills.
Strong communication skills in English & Hindi.
Pleasant personality with strong interpersonal, multitasking, and time-management abilities.
Professional, caring, ethical, and reliable attitude toward patient interaction.

Why Join Us
Be part of a growing healthcare brand dedicated to improving lives.
Supportive, respectful, and professional work culture.
Competitive salary based on experience.
Opportunity to grow into Admin Coordinator or Clinic Manager roles.

If you are a detail-oriented, patient-focused professional who enjoys supporting people and clinic operations, we'd love to meet you!