Receptionist, Healthcare

About The Opportunity

A patient-facing role in the Healthcare — Outpatient Clinic / Primary Care sector. This on-site position supports day-to-day clinic operations by managing front-desk activities, patient flow, and administrative processes to ensure a high-quality patient experience and efficient clinical operations in India.

Primary

Job Title:

Medical Receptionist (On-site, India)

Role & Responsibilities

Greet patients, manage visitor check-in/out, and maintain a welcoming, professional front-desk environment.
Schedule, confirm, and reschedule appointments using the clinic's appointment scheduling system; manage waiting lists and daily provider calendars.
Register patients and verify demographic and insurance information; accurately enter data into the Electronic Medical Records (EMR) system.
Handle incoming calls, triage basic queries, route calls to clinical staff, and manage the clinic's telephone/auto-attendant system.
Process payments and issue receipts using point-of-sale systems; reconcile daily cash/card transactions and support basic billing follow-ups.
Maintain patient confidentiality and follow clinic protocols for records management, sanitisation of the reception area, and escalations to clinical staff.

Skills & Qualifications

Must-Have

Electronic Medical Records
Appointment scheduling systems
Practice management software
Telephone/auto-attendant systems
Point of Sale
Microsoft Excel

Preferred

ICD-10 coding knowledge
Multilingual proficiency (Hindi)
Healthcare customer service certification

Qualifications

Completion of secondary education; vocational training or certification in medical administration or front-desk operations is advantageous.
Prior experience in a clinical or outpatient practice front-desk role is preferred.
Strong attention to detail, reliability for on-site shifts, and a service-oriented attitude when interacting with patients and clinical teams.

Benefits & Culture Highlights

Structured onboarding and hands-on training with clinical administration processes.
Collaborative, patient-first culture with clear escalation paths and supportive clinical staff.
On-site role with stable shift scheduling and opportunities for skills development in medical administration.

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Skills:

microsoft excel,communication,appointment scheduling