Team Leader_Gurugram ( BPO​/KPO; _Non Voice Process

Position: Team Leader_Gurugram ( BPO/KPO)_Non Voice Process
A KPO in Gurugram hiring for Team Leader for Non Voice Process

Location:

Gurugram

Experience:

4 –8 Years (2+ Years as TL)
Salary Range :

-3.5 LPA to 6 LPA

Job Summary:

We are looking for an experienced Team Leader with a strong background in US Healthcare
KPO operations. The candidate will be responsible for managing team performance, ensuring
quality deliverables, maintaining client relationships, and driving process improvements.

Key Responsibilities:

* Lead, manage, and mentor a team to achieve productivity and quality targets

* Ensure adherence to SLA, TAT, and client-specific requirements

* Coordinate with management for daily operations, updates, and issue resolution

* Monitor team performance through regular reviews, feedback, and coaching

* Handle client escalations and ensure timely closure

* Maintain compliance with HIPAA and data security guidelines

* Conduct pre-shift/post-shift meetings and share daily updates

* Analyze MIS reports, identify trends, and drive performance improvements

* Ensure accuracy, quality control, and process standardization

* Drive team engagement, motivation, and retention initiatives

* Collaborate with Quality, Training, and HR teams for overall team development
Required Skills Age&

Qualifications:

* Experience in US Healthcare processes (RCM, Medical Billing, AR, Coding, or HIM)

* 2+ years of experience in team handling and people management

* Strong communication and client coordination skills
• Good analytical and problem-solving abilities

* Ability to work in a fast-paced and target-driven environment

* Proficiency in MS Excel, reporting, and dashboards

For better Screening, Please reply below mentioned questions:

- 1.
Which Industry you are working currently ?
2.
Do you have any international client handling experience ?
3.
Age ?
4.
How much experience you have as a Team Leader ?
5.
CTC?
6.
Current Location :

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