Job Description & How to Apply Below
Executive - Patient Care Specialist
Location:
Sector - 14, Gurugram
Experience:
1-5 Years
Working Days: 6
Shift & Week-off:
Rotational
Qualifications:
Any Graduate
Position Overview:
At Hexa Health , we are hiring an Executive – Patient Care Specialist who will connect with patients, counsel them, and guide them throughout their surgical journey. The role involves advising patients about Hexa Health services, understanding their needs, coordinating consultations with the right doctors and hospitals, and directly contributing to revenue generation.
Key Responsibilities:
● Patient Engagement: Connect with patients at the first point of contact to build trust, understand their concerns, and establish clear communication.
● Medical & Service Assessment: Analyze the patient’s medical condition, preferences, and background to determine how Hexa Health can best support them.
● Treatment & Hospital Guidance: Recommend the most suitable doctors and hospitals, and arrange consultations based on the patient’s specific needs.
● End-to-End Case Management: Coordinate the complete patient journey - from consultation to surgery - ensuring timely updates and continuous support.
● Business & Revenue Impact: Drive conversions by effectively closing patient cases and contributing directly to revenue and organizational growth.
Skills we seek:
○ Strong communication and interpersonal skills to engage and counsel patients effectively.
○ Patient-first mindset with empathy to handle sensitive situations.
○ Quick problem-solving skills to address patient concerns and provide suitable solutions.
○ Good coordination and time-management skills to manage multiple cases efficiently.
○ Result-driven attitude with the ability to convert leads into successful outcomes.
About Hexa Health:
At Hexa Health , we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.
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