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Job Description & How to Apply Below
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About This Role
Join our IT department as a Systems Engineer specializing in L2 and L2+ support for the platform. You'll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.
What You'll Do
Deliver L2/L2+ technical production support for the platform in a 24 x
5 environment
Troubleshoot and resolve escalated incidents, assist team in root cause analysis
and support integrations
Instrumental with cross-functional teams, document solutions and assist in
driving process improvements
Awareness of performing minor code fixes and deploy changes will be a plus
What you will need
Experienced professional with 2+ relevant experiences in the platform, understanding of key SFDC design. The candidate should have strong qualitative and quantitative problem-solving skills along with high on ownership and accountability.
Must have:
Proficient with Salesforce admin tools, data management, integration methods, Incident Management, Service Now and JIRA
Awareness of handling escalated technical issues (L2/L2+)
continuous and quick learning attitude
Familiarity with Co-Pilot and GenAI tools
Excellent communication skills; collaborative team player
Who you are
Bachelor's degree or foreign equivalent degree in Computer Science or a related field required
Possess strong communication and interpersonal skills.
Must be familiar with systems scope and projects objectives to ensure design, build and test of a robust system
Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.
Strong desire to improve upon their skills in software development, frameworks, and technologies.
Don't meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this, or other roles.
Who are we
At Gartner, Inc. (NYSE:
IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform…
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