Senior Manager - SOA Technology

About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do.

We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Mode 2 Project Management for Chatbot - ILA and Drishti. Solve Business Problems with implementation of Chatbot Projects.
Role Accountability
Person should be able to carry out following responsibilities to be successful in this role:
Person is required to work with development partners to ensure the execution of projects in a timely manner with expected quality
Keep track of all IT projects for AI stack. He/She will be responsible to drive IT-function monthly meeting with business leader and all relevant stakeholders to prioritize the IT projects and provide status of ongoing projects for business function
Build a strong understanding of business processes across lifecycle of card domain as role is expected to bridge gap between business users and development partners on business understanding
Perform automation eligibility study for existing manual processes
Apply AI technology stack and create To Be process solution for automation
Create project plan, drive both business & IT teams to work with plan, identify project risks and put mitigations or do timely escalation for help needed.
Working with business product owners & category heads to help them reach IT solutions for their digital needs. Person needs to design the IT solutions and review periodically with technical vendor teams.
Bring technical experience on handling projects involving AI technologies.
Program Management
-Managing technology delivery of projects and programs for AI Platform. This includes Bimodal projects and Mode-1 programs etc.
Person should have a strong understanding of program management. He/She should be able to create project plan, drive both business & IT teams to work with plan, identify project/program risks and put mitigations or do timely escalation for help needed.
Person should publish program dashboard to keep all stakeholders updated
Person is required to work on determining program budget, preparing a board note for obtaining the program approval and executing program within approved budget. Person is also required to plan for operating expenses.
Working with business product owners & category heads to help them reach IT solutions for their digital needs. Person needs to design the IT solutions and review periodically with technical vendor teams.
Manage project timelines and cost ensuring highest quality and adherence to technology best practices and IT security requirements.
Keep him/her self updated with latest technology trends in the industry and try and implement best suited technology changes within the opportunities provided by our business landscape.
Project Execution:
Create & Review Functional and Technical designs
Evaluate the reliability and scalability of solutions created for implementation
Work with the business teams for requirement analysis and prioritization of projects
Participate in Design and development of Conversational AI platforms
Ability to create & review conversation paths keeping in mind these needs
Engage with business stakeholders in peer group as well as leadership level
Ensure timely implementation of mode 2 projects for ILA and Drishti
Ability to handle 3 - 4 parallel projects in mode 2 streams
Create customer awareness through campaigns post feature launch for ILA and CSA awareness post feature…