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Job Description & How to Apply Below
About the Opportunity Job Type: Permanent
Final date to receive applications: 30 June 2026
Job Description
Title Intelligent Automation Support Specialist
Department Enterprise Process
Location India (Gurgaon)
Reports To Intelligent Automation Support Manager
Level Application Support - 3
We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our Enterprise Process team and feel like you're part of something bigger.
About Enterprise Process
Enterprise Process provides ground breaking solutions to deliver sustainable business value. By powerfully combining both the human and digital workforce, Enterprise Process places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelity's strategic goals, deliver best in class service to our clients, and provide exciting growth opportunities for our employees.
Enterprise Process comprises of:
Delivery Enablement supports delivery by building capability, providing business process support, ensuring tools and methodologies remain up-to-date with industry technology developments and delivering the ongoing control framework for our new process orchestration, automation and digitisation solutions
Delivery achieves leading edge process improvement and manage orchestration, automation platforms, ensuring change is sustained by equipping the business with the right skills, tools and techniques
About the role
As part of the Enterprise Process team, the Intelligent Automation Support Specialist will play a key role in advancing Fidelity's enterprise-wide business process agenda and embedding innovation across the organisation. This role ensures consistent standards and practices are maintained to maximise business value and deliver high‑quality process outcomes.
In this production support capacity, you will be responsible for the smooth and reliable operation of automation, digitisation, and orchestration applications in a live environment. You will proactively monitor systems, troubleshoot complex incidents, perform root cause analysis, and implement corrective and preventive actions. You will also contribute to continuous improvement initiatives aimed at enhancing system performance, reliability, and security.
Your work will directly support Fidelity's goal of maintaining optimal system functionality, minimising downtime, and improving operational efficiency in line with organisational standards and strategic objectives.
Key Responsibilities
As an Intelligent Automation Support Specialist, you will:
Support and administer the day‑to‑day running of orchestration and automated processes in the live production environment, monitoring the virtual workforce and ensuring applications operate effectively.
Respond to and resolve orchestration and automation‑related incidents promptly, ensuring minimal downtime and swift restoration of services.
Diagnose and resolve complex technical issues in automation workflows, scripts, and orchestration processes.
Develop and maintain scripts to automate routine tasks and reduce manual intervention.
Create and maintain clear, comprehensive documentation for automation and orchestration processes to support knowledge sharing and troubleshooting.
Collaborate closely with cross‑functional teams-including developers, system administrators, and business stakeholders-to resolve production issues and enhance system performance.
Identify opportunities to optimise processes, improving performance, efficiency, and resource utilisation.
Implement changes to automation workflows and orchestration processes, following established change management procedures and ensuring minimal impact on live operations.
Monitor resource utilisation trends to support scalability, stability, and ongoing system reliability.
Demonstrated experience working with orchestration and automation technologies-particularly Power Automate (preferred) and Camunda-and strong practical skills in scripting languages including JavaScript and Python.
Two or more years of experience in production support,…
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