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Job Description & How to Apply Below
The Salesforce COE Team was setup in March 2013 with an objective to provide support to the Corporate Banking, Barclaycard and Business Banking colleagues. The team offers user support, project management and CRM adoption / ad-hoc analytics to all the three Salesforce business segments
To be successful in this role as a Infrastructure Engineer, you should possess the following skillsets:
Person Specification
Technical Skills/Competencies
Attention to detail and quality of output
MS Office applications
Communication skills
Ability to synthesise and summarise information concisely
Ability to speak internationally with ease
Team work
Enjoys working in cross functional and multi-national teams
Ability to drive own performance and achieve results
Take responsibility for own personal development
Knowledge & Expertise
Proficiency in MS Office (Excel, Word and Power Point)
Ability to translate written instructions into action items
Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times
Strong business acumen
Knowledge and understanding of the financial services industry, in particular commercial or investment banking, is preferable
Essential Skills/Basic Qualifications
Relevant years of prior experience in technologies
Certified Salesforce Administrator
Stake holder management skills
Project management skills
Some Other Highly Valued Skills Include
Sales Cloud Certification
Service Cloud Certification
Einstein Analytics Certification
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in our Gurgaon office.
Purpose of the role
To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.
Accountabilities
Build Engineering:
Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
Incident Management:
Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
Automation:
Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
Security:
Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
Teamwork:
Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
Learning:
Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.
Analyst Expectations
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth…
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