Associate Manager, Strategic Partner Management

PFI Innovation Centre India is an exciting new innovation centre. We're building a future that helps people live better lives longer— and we're looking for bold thinkers and team players to help us do it. Here, you'll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.

a Purpose Driven Company – 150 Years

While the PFI Innovation Centre India brand is new to India, you'll be a part of the Prudential Financial, Inc. family. Founded in 1875 in Newark, New Jersey, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we're a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.

At PFI Innovation Centre India, you'll find a high-performance culture that's flexible, collaborative and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable — always focused on delivering for our customers. It's the standard we choose every day as we grow, perform, and win as one team.

We offer valuable leadership, mentoring and learning opportunities, paired with the flexibility and support to help you thrive.

Whether you're just starting out or ready to take your next step, we'll help you grow with purpose and do the best work of your career.

About Global Enterprise Vendor Management (EVM)

Global Enterprise Vendor Management (EVM) is our company's enterprise‑wide vendor management function and single point of contact for our most strategic partnerships—bringing a One Company view to drive reliable delivery, value, risk/compliance, and opportunity through structured governance.

EVM (and the broader enterprise vendor ecosystem approach) focuses on creating operational discipline beyond point of contracting, managing escalated issues and risks, and applying differentiated governance based on vendor segmentation, with a holistic program supporting performance, innovation, and value.

Job Summary

As a Specialist in Global Enterprise Vendor Management (EVM), you will help manage and optimize vendor relationships across the contract and relationship lifecycle. You will support enterprise-wide governance routines, performance visibility, issue resolution, financial baselining and value protection, and risk/compliance discipline. This role is global in scope and will support as EVM scales across regions (including Japan and LATAM) through consistent governance standards, repeatable operating rhythms, and high-quality reporting.

You will operate in One Company culture from day one with an AI-native mindset—leveraging data, automation, and modern ways of working to improve decision-making, execution discipline, and outcomes.

Key Responsibilities

Contract & Obligation Management
Develop working knowledge of vendor agreements (e.g., master services agreements, statements of work, schedules) and apply that knowledge to governance activities.
Maintain and monitor a structured inventory of vendor deliverables, obligations, and due dates; track compliance and evidence.
Coordinate and track contract changes end-to-end (intake, evaluation support, approvals, documentation updates, audit trail).
Enterprise Governance, Performance Monitoring & Reporting
Execute vendor governance routines aligned to our tiered governance model, supporting both operational and executive cadences.
Build and maintain vendor scorecards, dashboards, and executive-ready materials that highlight trends, variances, risks, and actions.
Track SLAs/KPIs, operational metrics, and service outcomes; identify early warning signals and drive corrective actions with accountable owners.
Prepare governance artifacts (agendas, pre-reads, minutes, decision logs, action trackers) and ensure follow-through and closure discipline.
Issue Management & Root Cause Resolution
Own the issue pipeline for assigned vendor relationships: intake, logging, triage, prioritization, escalation, and closure.
Lead root cause analysis for recurring issues; define remediation plans, track milestones, and report progress to closure.
Support escalations…