Associate, Event Production

Brief

Job Description

GLG's Events team programs compelling insights-driven meetings with global thought leaders and top practitioners, while managing all surrounding operational logistics. This role is a dedicated live-event support position focused on ensuring flawless execution of GLG's virtual event products — Remote Round tables, Teleconferences, and Webcasts — across global time zones.

Position Overview

The Event Associate is the operational backbone of GLG's virtual event delivery. Sitting within the Events Marketing & Operations team and based in India, this role provides real-time technical and logistical support during live Remote Round tables, Teleconferences, and Webcasts, serving as the first line of response for clients and GLG Network Members during events. The Associate also supports conference Remote Round tables and owns event data entry and post-event quality assurance, ensuring every event meets GLG's standards for accuracy, professionalism, and client experience.

This is an excellent entry point for someone who is detail-oriented, technically comfortable, and energized by fast-paced, live environments. The role offers direct exposure to GLG's global clients and Experts, hands-on experience with enterprise event platforms, and a clear pathway into broader event operations and programming work.

Overall Values

We Seek Bright, Positive, And Flexible People Who Also

Act with the highest integrity and professionalism in all their endeavors
Stay calm, composed, and solutions-oriented under pressure
Utilize strong analytical and problem-solving skills
Express a strong desire to work in a team
Respond effectively to management direction and clients' needs
Demonstrate the ability and initiative to handle increasing responsibility over time

Key Responsibilities

Live Event Support (primary focus):

Serve as the real-time point of contact during live Remote Round tables, Teleconferences, and Webcasts, monitoring each event from start to finish and resolving issues on the fly
Act as production host on virtual events — admitting attendees, managing speaker hand-offs, starting and stopping recordings, and overseeing core technical operations
Manage a shared inbox of live client RSVPs, dial-in requests, access issues, and technical troubleshooting requests during event hours, triaging and responding with urgency
Troubleshoot common platform issues (audio, video, connectivity, access links, dial-in problems) for clients and Network Members in real time, escalating appropriately when needed
Support conference Remote Round tables by coordinating with onsite teams, confirming Network Member readiness, and ensuring seamless virtual-to-onsite integration

Event Data Entry & Quality Assurance

Own accurate, timely data entry for events across GLG's internal systems, including event setup, attendee records, speaker details, and post-event status updates
Conduct post-event quality checks on attendance data, recordings, and transcripts
Manage post-event reconciliation and payment processing for GLG Network Members
Flag data discrepancies or systemic issues to Events leadership and help drive resolution

Process & Documentation

Maintain and improve internal runbooks, troubleshooting guides, and standard operating procedures for live event support
Contribute to continuous improvement of event delivery processes by surfacing recurring issues and suggesting practical fixes

Collaboration

Partner closely with AMER and EMEA Events team members, Production Specialists, and internal stakeholders to ensure consistent event execution across regions
Communicate professionally with clients and Network Members via email and on live calls, representing GLG's service standards at every touchpoint

Required Skills

Potential candidates must possess:

Bachelor's degree, equivalent experience, or certification(s) in a related field
0–2 years of post-undergraduate experience in a client-facing, operations, event support, or customer service role
Strong written and verbal English communication skills
Comfort with technology and the ability to learn new platforms quickly — prior exposure to Zoom Webinars, Global Meet, Twilio, Microsoft Teams, or similar is a…