Vice President - SRE​/AI Ops

Position: Vice President - SRE / AI Ops
OB

SUMMARY:

The Vice President – AIOps and System Reliability Engineering will be responsible for driving the strategy, automation, and transformation of enterprise IT operations through Agentic AI, autonomous operations, and Site Reliability Engineering (SRE).

Core Accountability:
Lead the creation of a  self-healing, predictive, and highly automated IT environment  by leveraging AIOps and AI-driven frameworks to:
Achieve  100% elimination of L1 support
Reduce  L2 support effort by at least 50%
Key Focus Areas:
Strategic Leadership :
Define and execute enterprise-wide Autonomous IT Operations and Agentic AI roadmap.
Operational Transformation :
Implement AI-driven monitoring, anomaly detection, auto-triaging, intelligent remediation, and closed-loop automation.
Infrastructure & SRE :
Oversee Data Center/DR, hybrid cloud, Kubernetes, observability, SLOs/SLIs, error budgets, and reliability engineering.
Innovation :
Drive modernization of CI/CD, IaC, Dev Sec Ops  with embedded AI, and build a Center of Excellence for autonomous operations.
Incident & Service Management :
Automate incident management, root cause analysis, and ITSM (Service Now) processes with AI playbooks and self-service capabilities.
People & Stakeholder Management :
Lead SRE/automation teams, manage vendors, and engage with senior leadership on operational health and transformation progress.
Experience

Required:

15+ years in infrastructure engineering, SRE, Dev Ops, and IT operations automation, with strong hands-on expertise in  AIOps platforms, Agentic AI, cloud (AWS/Azure/OCI), Kubernetes, Service Now , and modern automation tools.