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Job Description & How to Apply Below
- Solutions Delivery Analyst
Key Expectations
Execute ongoing operations tasks with high ownership and accountability.
Identify operational inefficiencies and drive continuous improvement initiatives.
Ensure accurate and timely resolution of participant and plan administration issues.
Deliver work in line with client SLAs and quality standards.
Actively collaborate with cross functional and cross shore teams to meet client requirements.
Contribute effectively to daily huddles, status meetings, and stakeholder discussions.
Required Skills
Strong understanding of client plan provisions, processing guidelines, and SLA metrics.
Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
Proficiency in MS Office applications (Excel, Word, PowerPoint).
Good written and verbal communication skills.
Ability to document workflows and processes clearly and concisely.
Role Description
The Solutions Delivery Analyst is responsible for executing ongoing operational tasks while continuously identifying opportunities to streamline, automate, and standardize processes. The role involves performing manual and complex benefit administration activities that require strong plan knowledge, analysis, and interpretation, with a constant focus on improving efficiency and quality.
The incumbent works closely with the Benefits Operations Manager and client teams to identify process gaps, delays, and quality issues, and to recommend effective solutions. The role includes resolving participant and plan administration issues, managing workflows, handling complex ongoing tasks, and supporting multiple clients as required.
The Solutions Delivery Analyst is also responsible for creating and maintaining robust documentation and SOPs, supporting transitions between Operations and Shared Services, and delivering client specific operational training. Proactive coaching, knowledge sharing, and collaboration across shores are critical to ensuring consistent service delivery and adherence to SOPs.
Education & Experience
Education:
Graduate (excluding BE / BTech / MCA / regular MBA)
Experience:
US Benefits domain and Benefits Administration preferred
Required Skills
Strong understanding of client plan provisions, processing guidelines, quality thresholds, and SLA metrics .
Ability to perform complex benefit calculations, manual processes, and interpret plan rules accurately.
Strong analytical, research, and problem-solving skills for resolving technical and participant issues.
Proficiency in MS Office applications , especially Excel, Word, and PowerPoint.
Strong written and verbal communication skills to interact effectively with clients and internal teams.
Ability to document processes clearly and concisely, ensuring standardization and audit
Additional Requirements:
Willingness to work in flexible shifts as per business needs
This role requires 5 days work from office
Our story
At Alight, we believe a companyu
2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D
Our Values:
Champion People u2013 be empathetic and help create a place where everyone belongs.
Grow with purpose u2013 Be inspired by our higher calling of improving lives.
Be Alight u2013 act with integrity, be real and empower others.
Itu
2019s why weu
2019re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at.
Alight requires all virtual interviews to be conducted on video.
Benefits
We…
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