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Job Description & How to Apply Below
Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
Plan and perform maintenance activities
Assess customer environments for performance and design issues and propose resolutions
Work across technical teams to troubleshoot complex infrastructure issues
Create and maintain detailed documentation
Serve as a subject matter expert and escalation point for storage technologies
Work with vendors to resolve storage issues
Communicate with customers and internal team with transparency
Participate in on-call rotation
Completion of training and certification as assigned to further skills and knowledge
Skills Required
Bachelor's degree or equivalent in Information Systems or related field
5+ years of expert-level experience managing infrastructure in high-performance computing environments
1+ years of experience with Nvidia DGX preferred
Experience with HPC schedulers (e.g., SLURM, PBS, Torque)
Experience configuring, maintaining, and troubleshooting Kubernetes
Experience with storage technology (e.g., Ceph, Vast Data Platform) and distributed file systems (e.g., Lustre, GPFS, NFS, Gluster
FS)
Experience with machine learning or data science workflows in HPC/AI environments
Advanced experience with Linux operating systems
Experience with Nvidia/Mellanox (Cumulus OS) switches a plus
Experience with ethernet and Infini Band networking a plus
1+ years working with monitoring platforms (e.g., Prometheus, Grafana);
Elastic Observability experience is a bonus
1+ years working with enterprise ITSM systems (Service Now is a bonus)
Experience with automation tools such as Ansible, Puppet, or Chef is a plus
Managed Services or consulting experience is required
Strong background in customer service
High-level problem-solving and communication skills
Strong oral and written communication skills
Related network certifications are a bonus
Why AHEAD
Diversity-focused workplace with initiatives like Moving Women AHEAD and RISE AHEAD
Multi-million-dollar lab and cross-department training
Sponsorship for certifications and ongoing learning
USA Employment Benefits Include
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Additional benefits listed at
Note:
The OTE range includes base salary and target bonus and may vary by experience and location.
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